III. Champ d'application
IV. Arrangement institutionnel
Le poste est placé sous la responsabilité de l'assistant administratif du PNUD.
Impact des résultats
Les résultats clés auront un impact sur l’accueil à la réception du bureau et des services téléphoniques en terme de qualité et d’exactitude du travail accompli. L’entrée de données exactes, la présentation d’information et l’approche orientée vers les clients rehausse la capacité du SNU et du PNUD dans la provision de services administratifs de qualité.
V. Compétences
Core Achieve Results : LEVEL 1 : Plans and monitors own work, pays attention to details, delivers quality work by deadline Think Innovatively : LEVEL 1 : Open to creative ideas / known risks, is pragmatic problem solver, makes improvements Learn Continuously : LEVEL 1 : Open minded and curious, shares knowledge, learns from mistakes, asks for feedback Adapt with Agility : LEVEL 1 : Adapts to change, constructively handles ambiguity / uncertainty, is flexible Act with Determination : LEVEL 1 : Shows drive and motivation, able to deliver calmly in face of adversity, confident Engage and Partner : LEVEL 1 : Demonstrates compassion / understanding towards others, forms positive relationships Enable Diversity and Inclusion : LEVEL 1 : Appreciate / respect differences, aware of unconscious bias, confront discrimination
Cross-Functional & Technical competencies (insert up to 7 competencies)
Thematic Area Name Definition Business Management Communication Ability to communicate in a clear, concise and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience Ability to manage communications internally and externally, through media, social media and other appropriate channels Business Management Customer Satisfacion / Client Management Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and / or solutions to fulfil and understand the real customers' needs. Provide inputs to the development of customer service strategy. Look for ways to add value beyond clients' immediate requests. Ability to anticipate client's upcoming needs and concerns. Administration and Operations Documents and records management
Overall document (hard or electronic) management; registry and retention policy including storing and archiving
6. Qualifications :
Niveau d'études minimum requis
L'enseignement secondaire est requis.
Expérience professionnelle requise Un minimum de deux ans (avec l'enseignement secondaire) d'expérience professionnelle pertinente et progressive dans une fonction similaire est requis. Compétences requises
Compétences souhaitées en plus des compétences couvertes dans la section Compétences
Langue(s) requise(s) Maîtrise du français et de l’arabe est requise Certificats professionnels requis N / A
7. Documents requis :